Refund policy

Refund & Return Policy – Easewell

At Easewell, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

📦 Return Eligibility

  • Customers may request a return within 3 days of delivery.

  • To be eligible for a return, the item must be:

    • Unused and in the same condition as received

    • In its original packaging

    • With all accessories included

❗ Items that show signs of damage, misuse, or wear will not be accepted for return.

❌ Non-Returnable Items

Returns will not be accepted if:

  • The product is damaged due to misuse, mishandling, or accidental damage

  • The product is missing parts or accessories

  • The return request is made after 3 days from delivery

  • The product was used extensively or altered in any way

🔄 Return Process

To initiate a return, please contact our support team with:

  • Your order number

  • Reason for return

  • Clear photos or videos of the product (if requested)

Once your return request is approved, we will provide further instructions.
Unauthorized returns will not be accepted.

💳 Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed within 7 business days after the return is accepted.

  • Refunds will be credited to the original payment method used at checkout.

Please note:

  • Shipping fees (if any) are non-refundable

  • Refund processing times may vary depending on your bank or payment provider

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping service, as Easewell is not responsible for lost return shipments.

⚠️ Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 24 hours of delivery

  • Provide clear photos or videos of the issue

We will assess the issue and offer a replacement or refund where applicable.

📞 Contact Us

If you have any questions regarding returns or refunds, please contact our support team. We’re here to help and ensure you have the best possible experience with Easewell.

Phone - +91 6351383534
Email - pradipr1245@gmail.com